Patient Consent to Use Testimonials
Before posting any patient information on social media or elsewhere, always obtain a patient’s consent to release
When it comes to growing a business, patient testimonials are extremely powerful. However, they can be equally destructive if not handled with care.
Obtaining a patient’s consent to use their testimonial, e.g., written, video, picture, must go well beyond a single sentence or a verbal agreement. “Consent” must be informative and comprehensive.
Elements of consent
A good testimonial consent form should include information a patient would need in order to make an informed decision. At a minimum, be sure to include the following sections.
- The proposed uses of their testimonial information, such as:
- Print advertising and marketing
- Social media, e.g., Facebook, Twitter, Constant Contact, Instagram, etc.
- Verbal conversation with clients and prospective clients
- Describe the purpose of consent and the patient’s right to revoke.
- By signing this form, you are hereby consenting to allow [Practice Name] to use and disclose…
- You have the right to revoke this Release at any time by providing your revocation…
- Actual “consent to release” language, which is the typical legalese you find in most agreements.
- I hereby authorize [Practice Name] to use my testimonial…
- I understand the information I provide in my testimonial…
- By signing below I agree and acknowledge…
- Provide how the patient would like to be identified. Examples include:
- First name and first initial of my last name (e.g., Jeff B., Michelle G.)
- First initial of my first name and first initial of my last name (e.g., J.B., M.G.)
- Use only my written testimonial, I would like to remain “anonymous”
It is time to match the powerful testimonials you receive with a powerful patient testimonial consent form!
About The Author
Dr. Jeff Brown is dedicated to creating time-saving HIPAA compliance software. Brown’s career spans private practice, compliance consulting, and software product management for three healthcare technology companies. He is a co-founder of HIPAAmate—compliance software designed and priced for small business—and can be contacted at 614-706-2066, firstname.lastname@example.org, or through www.hipaamate.com.
DISCLAIMER: Because of the generality of this article, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.